Effective Date: March 31, 2025

Centre de Mécanique Cite Auto ("Cite Auto", "we", "our", "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our website ("Site") and use our car repair services. By accessing or using our Site, you agree to the practices outlined in this policy.

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1. Information We Collect

We collect personal information that you provide to us directly when you interact with our Site, including when you:

• Request services, make a booking, or contact us.

• Register for an account or subscribe to our newsletter.

• Fill out any forms or surveys.

• Provide feedback or communicate with us via email or other channels.

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The types of personal data we may collect include:

• Name

• Email address

• Phone number

• Vehicle details (make, model, year)

• Payment information (when applicable)

• IP address and browsing data

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2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and deliver the services you request, such as car repairs, diagnostics, and maintenance.

• To process payments and manage billing.

• To communicate with you about bookings, service updates, promotions, or inquiries.

• To improve our Site and services by analyzing usage trends.

• To comply with legal obligations, such as maintaining records for accounting or legal purposes.

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3. Data Storage and Retention

Your personal information is stored securely in our systems. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

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4. Data Sharing

We will not sell, rent, or share your personal information with third parties except as necessary for the following:

• Service Providers: We may share your data with third-party service providers who assist us in delivering services, such as payment processors, email providers, or customer service platforms. These providers are contractually obligated to protect your personal data.

• Legal Compliance: We may disclose your personal data if required to do so by law, in response to a legal request, or to protect our rights, property, or safety, or the rights, property, or safety of others.

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5. Data Security

We take your data security seriously. We implement industry-standard measures to safeguard your personal data, including encryption, access controls, and secure communication protocols. However, no data transmission over the internet or electronic storage method is entirely secure, so while we strive to protect your personal information, we cannot guarantee absolute security.

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6. Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.

• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to certain legal exceptions.

• Right to Restrict Processing: You can request the restriction of processing of your personal data in specific situations.

• Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.

• Right to Object: You can object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at service@otocremazie.com.

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7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience, analyze trends, and gather information about Site usage. You can manage your cookie preferences through your browser settings. However, please note that blocking certain cookies may affect the functionality of the Site.

For more details on how we use cookies, please review our Cookie Policy (if applicable).

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8. Third-Party Links

Our Site may contain links to third-party websites. These third-party websites are not operated by us, and we are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

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9. International Data Transfers

If we transfer your personal data outside of Canada or the European Economic Area (EEA), we will take the necessary steps to ensure that your data is adequately protected, in accordance with applicable data protection laws.

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10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant updates, we will notify you by updating the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Centre de Mécanique Cite Auto
3812 rue Jarry E, Montréal, QC, H1Z 2G8
Email: service@otocremazie.com

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This Privacy Policy is designed to help ensure transparency in our data practices and to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the EEA. Your privacy is important to us, and we are committed to protecting your personal data.